Quay Corporate

QuayCare Plus is Quay Corporate’s tailored support service designed to deliver all of these things to your organisation, at a monthly cost matched to your budget.

QUAYCARE PLUS SUPPORT AGREEMENT

Why do I need a support plan?

Many organisations do not have in-house specialist IT staff or skills, and require an IT partner who can deliver:

• reliable service and rapid response times

• technical expertise and familiarity with their systems

• an understanding of their business needs

• strategies for avoiding problems

• value for money

QuayCare Plus is Quay Corporate’s tailored support service designed to deliver all of these things to your organisation, at a monthly cost matched to your budget.

Our commitment to you:

• Priority service - a response time of 4 hours for critical issues – can be upgraded to two hours
• Designated site engineer – someone who knows you and your site
• Free phone support - for helpdesk calls of up to 10 minutes
• Web-based Support Portal - for online job tracking and updates
• Proactive maintenance - Regular checks of your servers, desktops & firewall with service maintenance summary reports emailed through
• Improved Labour Rate – your commitment to us means ad-hoc and project work is performed at a discounted hourly rate of $110.00+GST per hour
• Useful documentation – comprehensive, easy-to-read network documentation, updated twice annually, and a summary report for each round of maintenance
• Free consultancy – a free annual IT planning session

Subscription Costs

QuayCare Plus is completely tailored to suit your needs. We will maintain as many or as few systems as you require, at a frequency to fit your budget. All QuayCare Plus plans are billed at an averaged monthly cost, regardless of maintenance frequency.

On-demand Service Costs

Current 1st February 2008. All prices exclude GST. Rates and minimums are subject to change.